Shipping & Returns

Our Commitment to Ship Quickly

At Dynatrac, it is our policy to ship your items to you as quickly and economically as possible. We try to ship all orders for non-custom products within 1-2 business days of being placed. If your order is going to take longer than that, we will notify you with a projected ship date. All shipments are F.O.B Huntington Beach, CA.

Custom Products Including Non-standard Axle Assemblies

Estimated ship dates will be provided shortly after your order is entered. In order to make sure your job is done right, our engineering team must review orders for custom parts, assemblies and products. This review is provided to you at no-charge. After your order has been reviewed, your sales representative will contact you with an estimated shipment date. This will be a good faith estimate based on our understanding of the work your job requires. It is also contingent on the promise dates we are given by our suppliers for the parts and materials (if any), which must be special ordered for your job. Time affects cost, and we are willing to rush parts, and pay premium overtime rates only if you approve the increase in price. Unless we receive other instructions from you, we will work toward the best possible balance of cost and timing without raising prices.

While we try our best to adhere to these policies, sometimes we experience unforeseen shortages due to high sales volume, or circumstances beyond our control. If this should occur, we will make every effort to overcome the problem for you, and we apologize for the inconvenience. However we can accept no liability.

Our Choice of Shipper or Carrier

Depending on the size and weight of the product, Dynatrac may, at its discretion, opt to use Federal Express, United Parcel Service, the United States Postal Service, or any other parcel shipper, truck freight or less-than-load (LTL) shipping company, regardless of whether any specific shipping company was specified at the time of purchase. We maintain this flexibility of choosing shippers due to the great price variances from shipper to shipper, for packages of specific size, weight, etc. Whenever possible, you will be provided with a tracking number for your shipment via email.

Shipments Outside the United States

Unless restricted by law, Dynatrac will ship to customers worldwide. All international orders must be prepaid via wire transfer in US Dollars. Contact us at +1 714-596-4461 or by emailing expeditor@dynatrac.com for wire transfer information. While Dynatrac can arrange freight to almost any corner of the globe, most customers will find lower cost freight and favorable customs rates from carriers that are based within their own country. For example, finding you a low cost carrier to Kazakhstan is hard for us. Customers are far more likely to find a carrier that has experience routinely handling shipments to their own country that originate from the United States.

Items Damaged In Shipping

Your cooperation in this process is essential! NEVER sign for a damaged package, crate or pallet without noting that damage is evident on the paperwork. Don’t be rushed into signing blindly. You are not required to investigate the contents in the driver’s presence. Just make sure that you see the driver make a notation on the paperwork that damage to the packaging and/or concealed damage to the contents is obvious/likely.

It is rare, but sometimes items are damaged during shipping. Dynatrac will package your products to ensure that they arrive safely when handled correctly and reasonably by the carrier. Items damaged in shipping are the responsibility of the shipping company. However, as a valued Dynatrac customer, we will work diligently with you to file any claims for damage during shipment. Shipping damage that is due to inadequate packaging is the responsibility of Dynatrac, and we will cover any damages once our liability is established.

Missing Items Or Incorrect Quantities

Please check the contents of your packages immediately upon arrival, and call Dynatrac immediately to report any missing items, incorrect items, incorrect quantities, etc. We know that many times our customers purchase a part for a vehicle project, and then set it aside for long periods until we're able to get to that phase of our build. That's fine, but you must still open the box immediately and inspect the contents. We cannot honor claims for mis-counted or mis-packaged items more than 30 days after the item was shipped.

Returning Merchandise

Dynatrac prides itself on having the best customer satisfaction in the automotive business. We want you to be completely satisfied with your purchase and tell others about your experience. Our return policy is simple: If you are not 100% satisfied with any standard, non-custom product, we will credit your account or refund your money. Just return the part(s) to us in new, re-sellable condition within 30 days from the date of shipment. We will refund the full purchase price, minus return and original shipping charges (which are not refundable). Any part which, in our opinion, shows evidence of being: used, installed, rusted, scratched, modified, installed contrary to instructions, and/or subjected to improper handling, packaging or return shipping by the customer, will not be eligible for exchange, refund or warranty consideration. We reserve the right to charge a restocking fee of 20% or refuse any non-conforming materials. To return an item, call Dynatrac at 714-596-4461 or email us at expeditor@dynatrac.com for a Returned Merchandise Authorization (RMA) number. Then securely package the item(s) and return them to Dynatrac, with the RMA number clearly marked on the package.

 

This page was last updated February 18, 2015.