Shipping policy

Our Commitment to Ship Quickly

At Dynatrac, it is our policy to ship your items to you as quickly and economically as possible. We try to ship all orders for non-custom products within 1-3 business days of being placed. If your order is going to take longer than that, we will notify you with a projected ship date. All shipments are F.O.B Louisburg, NC.

In-stock items may take 1 to 3 business days to process from the moment an order confirmation e-mail is sent. Once package is shipped, you will receive a confirmation email with the tracking number from the courier.

  • Shipping costs are based on the method of shipping selected:
    • Ground - delivers in 3-7 business days, Monday-Friday.
    • 2nd Day- delivers in 2 business days, Monday-Friday, following your shipment notification.
    • Same Day Shipping requires an order to be submitted before Shipping Cut Off Times (listed below), including Next Day Air and expedited order requests.
    • Orders placed on weekends or National Holidays will be shipped the following business day.
    • To save you money on shipping, parts will be shipped to you from the closest warehouse location with quantity in stock. (If quantities are unavailable in your closest warehouse, parts will ship from the next closest warehouse at the appropriate shipping rates).
    • FOB Shipping Point

Custom Products Including Non-standard Axle Assemblies

Estimated ship dates will be provided shortly after your order is entered. In order to make sure your job is done right, our engineering team must review orders for custom parts, assemblies, and products. This review is provided to you at no-charge. After your order has been reviewed, your sales representative will contact you with an estimated shipment date. This will be a good-faith estimate based on our understanding of the work your job requires. It is also contingent on the promise dates we are given by our suppliers for the parts and materials (if any), which must be special ordered for your job. Time affects cost, and we are willing to rush parts and pay premium overtime rates only if you approve the increase in price. Unless we receive other instructions from you, we will work toward the best possible balance of cost and timing without raising prices.

While we try our best to adhere to these policies, sometimes we experience unforeseen shortages due to high sales volume or circumstances beyond our control. If this should occur, we will make every effort to overcome the problem for you, and we apologize for the inconvenience. However, we can accept no liability.

Our Choice of Shipper or Carrier

Depending on the size and weight of the product, Dynatrac may, at its discretion, opt to use Federal Express, United Parcel Service, the United States Postal Service, or any other parcel shipper, truck freight, or less-than-load (LTL) shipping company, regardless of whether any specific shipping company was specified at the time of purchase. We maintain this flexibility of choosing shippers due to the great price variances from shipper to shipper, for packages of specific size, weight, etc. Whenever possible, you will be provided with a tracking number for your shipment via email.

Shipments Outside the United States

Unless restricted by law, Dynatrac will ship to customers worldwide. All international orders must be prepaid via wire transfer in US Dollars. Contact us at +1 714-596-4461 or by emailing sales@dynatrac.com for wire transfer information. While Dynatrac can arrange freight to almost any corner of the globe, most customers will find lower cost freight and favorable customs rates from carriers that are based within their own country. For example, finding you a low cost carrier to Kazakhstan is hard for us. Customers are far more likely to find a carrier that has experience routinely handling shipments to their own country that originate from the United States.

Items Damaged In Shipping

Your cooperation in this process is essential! NEVER sign for a damaged package, crate, or pallet without noting that damage is evident on the paperwork. Don’t be rushed into signing blindly. You are not required to investigate the contents in the driver’s presence. Just make sure that you see the driver make a notation on the paperwork that damage to the packaging and/or concealed damage to the contents is obvious/likely.

It is rare, but sometimes items are damaged during shipping. Dynatrac will package your products to ensure that they arrive safely when handled correctly and reasonably by the carrier. Items damaged in shipping are the responsibility of the shipping company. However, as a valued Dynatrac customer, we will work diligently with you to file any claims for damage during shipment. Shipping damage that is due to inadequate packaging is the responsibility of Dynatrac, and we will cover any damages once our liability is established.

Missing Items Or Incorrect Quantities

Please check the contents of your packages immediately upon arrival, and call Dynatrac immediately to report any missing items, incorrect items, incorrect quantities, etc. We know that many times our customers purchase a part for a vehicle project, and then set it aside for long periods until we're able to get to that phase of our build. That's fine, but you must still open the box immediately and inspect the contents. We cannot honor claims for miscounted or mispackaged items more than 30 days after the item was shipped.